Privacy policy

Effective Date: 6 June 2025
Company Name: Kayen Fitness Ltd
Company Number: 16501539
Registered in: United Kingdom

At Kayen Fitness Ltd (“we”, “our”, or “us”), we respect your privacy. This policy explains what personal information we collect, how we use it, and what rights you have. It applies whether you sign up for our waitlist or take part in one of our surveys.

1. Who we are

We’re a UK-based company building a platform to connect people with personal trainers in a better, more personalised way.

You can reach us at:
📧 Email: contactus@kayenfitness.com
🏢 Address: 167–169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom
📘 Company Number: 16501539

2. Information we collect

A. If you join our waitlist

We collect:

  • Name

  • Email address

  • Mobile number (Optional)

  • Whether you’re a trainer or trainee

  • Your current fitness level or stage

We collect this so we can:

  • Let you know when we launch

  • Send relevant updates or offers

  • Understand who’s interested in Kayen Fitness

B. If you complete a survey

We collect:

  • Contact info (name, email, phone)

  • Demographics (age, gender, location, occupation)

  • Fitness habits, spending, goals, and barriers

  • Trainer experience, certifications, business needs

We use this data to:

  • Improve our product based on real feedback

  • Understand challenges for clients and personal trainers

  • Offer early beta access or interviews (only if you’ve agreed)

Participation is optional.

3. Legal basis for processing

We only collect and use your data when:

  • You give us clear consent (UK GDPR Article 6(1)(a))

  • It’s necessary for our legitimate interests in building and testing our product (Article 6(1)(f)), in a fair and minimal way

You can withdraw consent anytime by contacting us.

4. Who we share your data with

We do not sell your data.

We may share it with:

  • Internal email platforms

  • Internal survey tools

  • Secure databases that help us analyse or store the data

All our providers are required to keep your data safe and only act on our instructions.

If any data is transferred outside the UK (e.g., to the US), we make sure appropriate safeguards are in place — like Standard Contractual Clauses.

5. How long we keep your data

  • Waitlist info is kept until the app launches or you ask us to delete it

  • Survey responses are kept only as long as needed to analyse trends or improve our platform

You can ask us to remove your data at any time.

6. Your rights

You have the right to:

  • Access your data

  • Correct or update it

  • Ask us to delete it

  • Withdraw consent at any time

To make a request, email: contactus@kayenfitness.com
We’ll respond within 30 days.

7. Cookies

We may use cookies or similar tech to:

  • Understand how people use our site

  • Improve your experience

You can manage cookies in your browser settings.

8. If you’re outside the UK

We welcome global users. By submitting your information, you agree that your data may be transferred to the UK and handled under this privacy policy. We’ll still keep your data safe and follow UK standards.

9. Contact us

For any questions about this policy or your data rights, contact us at:

📧 Email: contactus@kayenfitness.com
🏢 Address: Kayen Fitness Ltd
167–169 Great Portland Street, 5th Floor
London, W1W 5PF
United Kingdom